Business Director

London, England, United Kingdom · Client Services expand job description ↓


We're looking for a Business Director to join Forward3D to provide strategic and business ownership of a unit of clients at the agency.

Forward3D provide cutting-edge multilingual digital marketing for some of the world’s most prestigious brands including Virgin Atlantic, Hilton Hotels, Calvin Klein and Gucci. We’re also one of the largest independent digital marketing agencies in the world with global offices in New York, Shanghai, Tokyo and Seoul.

The role requires management of a P&L across the assigned unit of clients as well as the expertise and knowledge across digital marketing to support Clients and Channel teams.The Business Director position reports into the Industry Directors, with dotted line into Head of Client Service. They will also be part of the agency’s Associate Management Team.

The fundamental objectives of the role are to support the agency with:

  • Senior client contact and point of escalation
  • Ownership of individual Business Unit including its P&L and client satisfaction
  • Driving multichannel & multimarket strategy in line with client objectives
  • Delivering client billing and resource in line with targets
  • Ensuring planned cross/up sell opportunities are pursued
  • Ensuring Client contractual obligations, service levels and performance are maintained
  • Work with Channel Heads to ensure optimal resource across Clients
  • Work with Channel Heads to support Channel level targets


The ideal candidate will have the following core skills and abilities:

  • Experienced in digital marketing across multiple channels
  • Previous roles at agencies in client servicing
  • Ecomm client experience essential
  • Excellent communication and project management skills
  • Confident client facing attributes
  • Excel at building relationships, both internally and with clients themselves
  • Experience managing retail clients
  • Strong numerical skills and commercially aware
  • Results and target driven with excellent attention to detail
  • Able to prioritise and multi-task, working with all agency departments as well as independently

To summarise, Business Directors operate at the cutting edge of digital marketing at Forward3D, providing industry leading service and support for the agency’s global and ambitious clients, across a wide range of digital disciplines.


Forward3D is a place where careers genuinely flourish, rather than stifle due to a lack of development or resources; we’re a data driven company that works agile with no unnecessary layers of management allowing our employees to drive innovation in their campaigns, teams and departments.

You’ll discover an autonomous and entrepreneurial culture at Forward3D and also a buzzing environment where bright, innovative and visionary people work in small teams that give them the freedom they need to thrive. Our complimentary canteen and bar adds to our environment, we host industry events, internal meetups plus various sports and social clubs!

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